Have questions about the T-Mobile and Sprint merger? You'll find answers to frequently asked questions here.
For use only with T-Mobile High-Speed Internet Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay up to $370. Video streaming resolution depends.
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General
Everything the Un-carrier has always stood for—SUPERCHARGED!- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and competitve pricing.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in the U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of the Un-carrier's supercharged network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
- T-Mobile already has the largest 5G network, and we plan to offer 5G to 99% of the U.S. population in the next six years.
- T-Mobile customers will receive industry-leading customer care as T-Mobile’s award-winning Team of Experts (TEX) model continues to expand into every current and planned customer experience center.
- Over time, you will see additional benefits as we supercharge our network and honor our commitment to offer the same or better rate plans to our customers.
- You’ll still get the benefits and award-winning customer service our customers have come to love.
We’re building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile’s low-band, Sprint’s mid-band, and other spectrum, we’ll build the highest-capacity nationwide network in U.S. history. Check out our 5G details.
- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
As T-Mobile emerges as the newly combined company's flagship brand in retail, the majority of Sprint stores have been updated with T-Mobile branding and a fresh coat of magenta paint, and most T-Mobile branded stores can serve both Sprint and T-Mobile customers.With a few exceptions, our stores and store employees can now serve Sprint and T-Mobile customers. Sprint and T-Mobile customers can walk in and the employees will be able to say, “Yes, we can help you!”
- National retail stores like Best Buy and a small subset of retail stores in rural areas will continue to serve Sprint customers only.
New customers
We’re building a transformative nationwide 5G network that will drive innovation and connect every American. With combining both network assets, we'll build the highest capacity nationwide network in U.S. history Check out our 5G details.
- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and aggressive pricing.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-carrier network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
- T-Mobile already has the largest and only 5G network and we plan to offer 5G to 99% of the U.S. population in the next six years.
- T-Mobile’s award-winning Team of Experts (TEX) model will continue to expand into every current and planned customer experience center.
Check out our latest device offers on the Deals Page. If you're a Verizon or AT&T customer, switch to T-Mobile and we’ll pay off your remaining device payments and/or service contracts with your previous carrier, up to $650 per line via trade-in credit and virtual prepaid card when you trade in your phone for a new one.
- T-Mobile is committed to keeping your rate plan the same or better. That means that your whole family can continue using their smartphones the way they need to without worrying about what you’ll pay.
- Need more info for Sprint customers? Details
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile, and Sprint customers now receive extended roaming capabilities on the T-Mobile network.
- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
- Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network.
- With T-Mobile, expect average speeds 8X faster than current LTE in just a few years and 14X more total capacity in the next six years than T-Mobile would have standing alone.
- Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Stay tuned!
- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speeds! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
Current customers
- For now, all customers will stay with the same Sprint and T-Mobile network, stores, and service they’ve been using. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile.
- Sprint customers can now visit a T-Mobile store for service; most T-Mobile branded stores can now serve both Sprint and T-Mobile customers..
- Need more info for Sprint customers? Details
- T-Mobile, is committed to keeping your rate plan the same or better. That means that your whole family can continue using their smartphones the way they need to without worrying about what you’ll pay.
- You’re in charge of your plan, devices, and services—they’ll stay the same unless you decide to change them.
- You’ll still get all the benefits and award-winning customer service our customers have come to love from us.
- National retail stores like Best Buy and a small subset of retial stores in rural areas will continue to serve Sprint customers only.
- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speeds! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so, stay tuned!
T-Mobile Prepaid customers
- T-Mobile Connect is a new T-Mobile prepaid offering, that makes wireless more accessible and affordable for everyone. With T-Mobile Connect, customers can choose from either a $15 plus tax unlimited talk & text Prepaid plan with 2GB of smartphone data monthly or a $25 plus tax unlimited talk and text Prepaid plan with 5GB of smartphone data monthly.
- The limits these plans will increase by an additional 500MB of monthly data annually on the anniversary of the launch of the plans, for a total of 5 years, while the price stays the same.
T-Mobile for Business
We’re building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile’s low-band, Sprint’s mid-band, and other spectrum, we’ll build the highest-capacity nationwide network in U.S. history. Check out our 5G details
- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and a better network for business.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access at no additional charge and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value.
- And T-Mobile offers everyone access to 5G.
- T-Mobile already has the largest nationwide 5G network and we plan to offer 5G to 99% of the U.S. population within six years.
- T-Mobile customers will receive industry-leading customer care as T-Mobile’s award-winning Team of Experts (TEX) model continues to expand into every current and planned customer experience center.
- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone – which means it will be even better for streaming, video congerencing, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
- For now, all customers will stay with the same Sprint and T-Mobile network, and service they’ve been using. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile.
- Behind the scenes, the team’s working hard to bring it all together to create an amazing experience for customers of T-Mobile.
- Need more info for Sprint customers? Details
- Over time, you will see additional benefits as we supercharge our network.
- You’ll still get the benefits and award-winning customer service our customers have come to love.
With a few exceptions, our stores and store employees can now serve Sprint and T-Mobile small business customers. In these stores, Sprint and T-Mobile customers can walk into any store and the employees will be able to say, “yes, we can help you!”
- National retail stores like Best Buy and a small subset of retail stores in rural areas will continue to serve Sprint customers only.
- Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. We have already started deploying our new network assets in certain markets, and Sprint customers now receive extended roaming capabilities on T-Mobile.
- With T-Mobile, expect average speeds 8X faster than current LTE in just a few years and 14X more total capacity in the next six years than T-Mobile would have standing alone.
- Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Stay tuned!
Metro customers
We're building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile’s low-band, Sprint’s mid-band, and other spectrum, we'll build the highest-capacity nationwide network in U.S. history. Check out our 5G details.
- All customers on Metro by T-Mobile will have access to the same amazing 5G network and services because Metro is powered by the T-Mobile Network.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value.
- T-Mobile already has the largest nationwide 5G network, and we plan to offer 5G to 99% of the U.S. population within the next six years.
- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, not changing plans, and competitive pricing.
Because Metro is powered by the T-Mobile network, customers will benefit from faster speeds, greater bandwidth, and an even better experience for more people than ever before.
Many newer Sprint devices will be compatible with elements of the T-Mobile Network, and Metro currently has access to the T-Mobile Network.
Sprint customers
- Over time, you will see additional benefits as we supercharge our network and honor our commitment to offer the same or better rate plans to our customers.
- You’ll still get the benefits and award-winning customer service our customers have come to love.
Sprint and T-Mobile customers can keep their existing plans.
- T-Mobile is committed to keeping your rate plan the same or better. That means that your whole family can continue using their smartphones the way they need to without worrying about what you’ll pay.
- You’re in charge of your plan, devices, and services—they’ll stay the same unless you decide to change them.
- You’ll still get all the benefits and award-winning customer service our customers have come to love from us.
- Need more info for Sprint customers? Details
There’s not a thing Sprint or T-Mobile customers need to do!
- For now, all customers will stay with the same Sprint and T-Mobile network, and service they’ve been using. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile.
- Sprint customers can now visit a T-Mobile store for service; most T-Mobile branded stores can now serve both Sprint and T-Mobile customers.
- Behind the scenes, the team’s working hard to bring it all together to create an amazing experience for customers of T-Mobile.
The new T-Mobile is here and it’s going to be amazing.
- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and competitive pricing.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
- T-Mobile already has the largest nationwide 5G network, and we plan to offer 5G to 99% of the U.S. population in the next six years.
- T-Mobile’s award-winning Team of Experts (TEX) model will continue to expand into every current and planned customer experience center.
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile, and Sprint customers now receive extended roaming capabilities on the T-Mobile network.
As a Sprint customer, there’s no need to move to T-Mobile, you can activate your new device and new line on your Sprint account and keep the same rate plan.
Rate plans that include Netflix are not currently available in the Sprint systems. If you wanted to move your account over to T-Mobile, you should work with a Retail Mobile expert to see if that option is available for you. If we are able to move you over, you will choose from T-Mobile available rate plans.
No, as of 8/2 Sprint and T-Mobile are operating as one company so a move won’t constitute a new account. But, we have great offers available for all our customers whether you’re looking for a new rate plan or a new device. One of our Mobile Experts can help you explore which options are best for you.
No, not at this time. You will have to have satisfied all your financial obligations on your devices along with some additional eligibility and compatibility if you want to move your whole account over to T-Mobile. One of our Mobile Experts can help you understand the requirements.
Yes! Existing Sprint rate plans will remain as they are for now. We’re working on exciting new benefits in the future. Stay tuned!
Yes, as a Sprint customer, we still continue to offer the Unlimited Basic, Plus or Premium rate plans. Or, we also recently launched the Sprint Essentials rate plan, available to Sprint customers.
Yes, customers with existing Sprint accounts can add lines.
Right now, if you are happy with your Sprint service, there is no reason for you to make any changes to your account. You will stay with the same Sprint network and service you’ve been using. If you wanted to move your account over to T-Mobile, you should work with a Retail Mobile expert to see if that option is available for you. If we are able to move you over, yes your tenure would carry over.
At this time, Sprint and T-Mobile devices work on separate networks. We will continue to provide device promotions and service offers for both Sprint and T-Mobile customers that will be similar but may vary slightly.
Sprint Phone Deals For Existing Customers
Sprint Cell Phone
Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Sprint customers now receive extended roaming capabilities on T-Mobile. The network coverage map on Sprint.com will show the Sprint coverage in your area.
- Massive Capacity! 14times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
With a few exceptions, our stores and store employees can now serve Sprint and T-Mobile customers. In these stores, Sprint and T-Mobile customers can walk in and the employees will be able to say, “Yes, we can help you!”
- National retail stores like Best Buy and a small subset of retail store in rural areas will continue to serve Sprint customers only.
Many newer Sprint devices will be compatible with elements of the T-Mobile network.
Sprint Cell Phone Plans
Many newer Sprint devices will be compatible with elements of the T-Mobile network. To use the T-Mobile network, these devices will need to be migrated over. Currently, if you wish to do this, you will need to pay off your devices and move your account to T-Mobile.
$50/month
with AutoPay
One fixed price for high-speed home internet—equipment included— with the massive capacity of T-Mobile’s expanding network.
Sales taxes & regulatory fees included in monthly price for qualified accounts. Not available in all areas. See full terms
$50/month
One fixed price for high-speed home internet—equipment included— with the massive capacity of T-Mobile’s expanding network.
During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Not available in all areas. Plus taxes & fees for accounts currently paying for a T-Mobile wireless line with additional taxes & fees: Monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $1.16 per data only line ($0.15 for RPF & $1.01 for TRF) apply; taxes/fees approx. 3-12% of bill. Qualifying account and credit approval required. For use only with T-Mobile High-Speed Internet Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay up to $370. Video streaming resolution depends on available speeds. For best performance, leave video streaming applications at their default resolution setting. Not compatible with some live TV streaming services. AutoPay Pricing for lines 1-8 on account. Without AutoPay, $5 more. May not be reflected on 1st bill. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.
One plan, one rate.
No price hikes, no annual service contract, no hidden costs.
Fast, reliable service.
High-speed internet over our strong, reliable network.
Simple setup, 24/7 support.
Getting started is easy. If you need help, we’re here for you.
“Just plug it in. That’s all you have to do. Boom. It was immediate and I’ve never had a problem since.”
—Dana (telecommuter)
“There’s one price for everything. I know exactly what I’m paying each month and there are no surprises.”
—Hawk (retiree)
Get started in three easy steps:
1
Confirm coverage in your area.
3
Plug it in and use our app for setup.
“The connectivity is great. We’ve been so happy with the capacity.”
Spirit Mobile Al
—Jenny (local resident)
Spirit Mobile Plans
It’s time to boost your home internet experience.
See whether T-Mobile Home Internet is available at your location.